Erika is a customer success and sales leader with extensive experience driving business growth, customer retention, and revenue expansion. She has a proven track record of building and leading high-performing teams, coaching professionals, and fostering cross-functional collaboration. With expertise in strategic planning, operational excellence, and change management, she drives customer impact and business transformation. Erika has a strong background in enterprise account management, stakeholder engagement, and consultative sales within dynamic industries. Fluent in Portuguese, English, Spanish, and French, she brings a global perspective and the ability to navigate diverse markets. Erika holds a Stanford LEAD Certificate in Corporate Innovation, a Master’s in Law and Diplomacy from Tufts University, and a Postgraduate Degree in Business Administration. Passionate about empowering teams, enhancing customer experiences, and creating long-term value through innovative solutions, she thrives on helping organizations succeed.
