Ugo Okolo is a senior customer success and customer experience leader with over a decade of experience driving retention, adoption, and long-term customer value across SaaS, enterprise, and technology-driven organizations. He has a strong track record of partnering with customers to accelerate time-to-value, reduce churn, and deliver measurable business outcomes, including improvements in GRR, NRR, NPS, and customer satisfaction.
Throughout his career, Ugo has worked at the intersection of customer success, customer support, and revenue, leading initiatives that improve onboarding, success planning, escalation management, and cross-functional alignment. He is known for his ability to translate customer feedback into actionable insights that inform product direction, operational improvements, and strategic decision-making.
Ugo brings a thoughtful, data-driven, and people-first approach to his work, with a passion for building scalable customer programs and empowering teams to deliver exceptional experiences. He holds a Master of Liberal Arts and a Bachelor of Business Administration from St. Edward’s University and is committed to advancing excellence in customer experience and leadership within the technology ecosystem.
